FAQ — The Credit Company

General Questions

+ Can I apply if I have less-than-perfect credit?

Yes. Less-than-perfect credit† will not necessarily prevent you from qualifying for a CashNetUSA product. Even if you have been turned down by other lenders in the past, we may be able to assist you in obtaining a convenient credit option that fits your needs.

+ How do I know that I have been approved?

You will receive an email notification once your application has been approved. CashNetUSA and the lender reserve the right to make adjustments to your approval until the time you receive the funds in your bank account based on new information regarding your application.

+ When will I receive my funds?

If your application is approved by 6 p.m. CT Monday through Thursday, you will generally receive your funds from the lender by the next business day.* If your application is approved between 6 p.m. CT Thursday and 6 p.m. CT Sunday, you will receive your funds from the lender on Monday, unless it is a bank holiday.

The exact time of funding depends on when your bank will post ACH (Automated Clearing House) credits to your bank account. If you expect to receive funds on a certain day, but do not see the funds in your bank account, you should contact your bank's ACH department. They should be able to tell you when the funds will become available. View the Loan Funding Schedule for more information on funding times.

+ How do I update my customer profile?

To update your personal information, follow these steps:

Log into your online account Under MANAGE YOUR ACCOUNT, select the link for the information you would like to update Make desired changes and click SAVE CHANGES For any other questions about changing your account information, please contact our Customer Service Team via phone at 888.801.9075 or email at support@cashnetusa.com.

+ How do I change my password?

To update your password, follow these steps:

Log into your online account Under MANAGE YOUR ACCOUNT, select the CHANGE PASSWORD link Type in a new password and save. You can now access the site with your new password.

+ What if I forgot my password?

To reset your password, follow these steps:

Select the FORGOT PASSWORD link under the customer login section on the upper right hand side of our website Enter your email address and click SEND MY PASSWORD to have a temporary password delivered to your email address Once you log in with your new password, you will be required to update that password to something familiar to you. You must update your password to continue.

+ How do I update my bank information?

To update your bank information, you should contact our Customer Service Team via email at support@cashnetusa.com, phone at 888.801.9075 or by clicking the Live Chat button. Please make all information changes at least two business days before your loan is due to the lender.

If you have already applied for your loan, you will need to fax in a copy or photo of a voided check or bank statement for the new bank account to 866.413.3888. Also, please note if you are submitting a voided check, please do not submit Starter Checks, as we do not accept these as valid proof of bank information.

+ How do I provide payment information to the Collections Department?

For your protection, please do not email or fax any credit card or bank information to our Collections Department. Please call us at 888.801.9078 if you would like to set up a payment via credit card or any other method.

+ Do I need to fax or email any documents?

There are some instances where proof-of-income is required prior to your application being approved, including:

If you receive alimony If you receive disability benefits If you receive social security benefits If you are self-employed If you reside in IL, MT, NM, NV or WA Proof-of-income may include a government benefits award letter or a recent bank statement displaying regular deposits. Please review our Rates & Terms page for more information about regulations in your state.

+ What if I don't have the money in my bank account to satisfy my upcoming payment?

You must contact the lender immediately to set up payment arrangements. If your debit is returned unpaid from the bank for any reason, the lender will initiate collection procedures immediately.

+ When I make a repayment, how soon can I receive another loan from the lender?

This depends on your product and the laws of your state of residence. Please refer to the Rates & Terms page of your state for more information.

+ What is an ACH payment and how does it work?

ACH stands for Automated Clearing House and is a form of electronic debit, which behaves much the same as a paper check. When the lender presents an ACH request to your bank, it will send the specified amount of loan fees and/or principal to the lender that were outlined in your loan agreement. If the payment is returned for reason of insufficient funds, the lender can and will re-present the ACH Authorization to your bank.

+ Do I need to fax or email any documents?What is the Servicemembers Civil Relief Act (SCRA)?

The Servicemembers Civil Relief Act (SCRA) is a federal law that provides a range of relief to active duty servicemembers, their spouses and dependents. The law’s purpose is to postpone or suspend certain civil obligations so that members of the Armed Forces can focus their full attention on their military responsibilities without adverse consequences for them or their families. It covers issues such as rental agreements, security deposits, prepaid rent, eviction, installment contracts, credit card interest rates, mortgage interest rates, mortgage foreclosure, civil judicial proceedings, automobile leases, life insurance, health insurance and income tax payments.

The types of relief provided under the law include:

Reducing the rate of interest for debts incurred before entering active duty to 6 percent; Protecting servicemembers against default judgments, evictions, mortgage foreclosures, and repossessions of property; Giving servicemembers the ability to terminate residential and automobile leases. If you have questions regarding whether the SCRA applies to you or to your loan, please contact our customer service or compliance department.

+ Why do I not receive emails from CashNetUSA?

CashNetUSA uses email to keep you informed of your approval, repayment reminders and confirmation, promotions and more. This makes it very important that you receive all email communication from CashNetUSA concerning your account.

To ensure you receive important emails from CashNetUSA, please take a moment to add our email address support@cashnetusa.com to your address book or to your SPAM "good list" or "whitelist". This helps your email provider recognize CashNetUSA as a trusted email source.If you are still not receiving emails from CashNetUSA, please contact our Customer Service Team.

+ How does CashNetUSA protect my personal information?

We use a variety of different technologies such as VeriSign and McAfee to protect your data. Learn more at our Online Security Center.

Payday Loans / Cash Advances

+ What is a Cash Advance (also known as a Payday Loan)?

A Cash Advance (or Payday Loan) is a short-term, small-dollar loan, often used to cover unexpected expenses or to bridge a temporary gap between paychecks. A Cash Advance is a financial solution that provides an alternative to bouncing checks or paying late fees. Cash Advances are used to cover short-term financial situations — they are not a long-term financial solution.

+ What is the difference between an in-store and online Cash Advance (also known as Payday Advance or Payday Loan)?

An in-store Cash Advance allows you to visit one of our stores and receive your money in person. The entire process typically takes about 10-15 minutes, and you could get the money you need on-the-spot. An online loan gives you the convenience of processing your loan completely online without the need to visit a store. You submit an online application, and if approved, the funds from the loan are deposited directly into your bank account, typically by the next business banking day.

Online applications received prior to 8 P.M. ET are typically funded on the next banking day.

+ Are Cash Advances (or Payday Loans) regulated?

Yes, The Credit Company follows all applicable laws and regulations at both state and federal levels, including the Consumer Financial Protection Bureau. In addition, as members of the Community Financial Services Association of America, we follow all industry Best Practices to provide the most beneficial, responsible Payday Loan service.

+ Why should I choose The Credit Company for a Cash Advance?

Since 1997, millions of customers have trusted The Credit Company to provide flexible and personalized financial solutions to meet their needs. In fact, 97% of our customers rate their experience with The Credit Company as good to excellent. We understand that financial solutions aren’t one-size-fits-all, so we provide a variety of services to meet customers’ needs. We have over 2,400 stores across the country, and our friendly, knowledgeable employees are happy to talk through your options so you can be comfortable about your choice. As the nation's largest Payday Loan Company, we recognize the significant responsibility of following all applicable federal and state laws and presenting agreements and fees that are clear and easy to understand. We are proud to be a founding member of the Community Financial Services Association of America.

+ How often can I use Cash Advance (or Payday Loan)

The Credit Company is regulated by state and federal laws. Depending on your state's laws, there may be specific guidelines regarding the use of a Payday Loan. You can view options available in your location here.

+ Is my credit score checked before receiving an in-store Payday Advance?

Our approval process does not consider or impact a customer's FICO score, but we may evaluate your credit eligibility by using a custom scoring model utilizing information from third parties. To learn more, visit or contact one of our stores.

+ Is my transaction confidential?

We respect our customers' desire for privacy in managing their personal financial matters. The Payday Loan transaction is confidential, and your personal information will be treated accordingly. You can also be sure that all the information you submit online is sent through a secure server, and we keep your information in a secure database. One way for you to verify that our website is secure is to look for the security icon in the footer of our site that tells you that your information is secure and encrypted. The green padlock in the URL address bar also signifies that your information on this website is encrypted. For more details, see our Privacy Policy.

+ What are your store hours?

Our hours vary by store. Click hereto view the hours of the store nearest you or call 1-800-WE'RE HERE (1-800-937-3437) to be connected to your nearest store.

+ What is the CFSA?

The Community Financial Services Association of America (CFSA) is the only national organization dedicated to promoting responsible regulation of the Payday Advance industry and consumer protections through CFSA's Best Practices. CFSA is committed to working with policymakers, consumer advocates and CFSA member companies to ensure that the Payday Advance is a safe and viable credit option for consumers.

Loan Details

+ What is the process for getting a Cash Advance at a store?

The application process at The Credit Company is efficient and simple and should only take 10-15 minutes. Below is a summary of our quick process: Fill out quick application in-store or start application online Finalize loan documents Write personal check for loan amount plus fee Get money on-the-spot Return to repay loan on due date

+ How much does a Cash Advance cost?

The fees are specific to your state or store, and can be viewed here. A typical fee for a Payday Loan is $15 per $100 borrowed, which is an annual percentage rate of 391.07 for a two-week loan term. Often, the cost of a Cash Advance may be lower than the alternatives considered by many people, such as paying a bill late or incurring overdraft fees from banks and credit unions.

+ How are fees established?

Fees vary depending on the amount of your loan and your state regulations. Our fees comply with all applicable state and federal laws.

+ How much can I borrow?

In many states the maximum loan amount available is regulated by state law. Within the allowed range, you qualify for a particular loan amount based on your current income. To view the available loan amounts in your area, click here.

+ What do I need to get a Cash Advance (Payday Loan)?

To qualify for a loan, you must provide personal identification, proof of income, a bank statement and a personal check. No personal property is required to get a Cash Advance. To view more details on what to bring to an The Credit Company store in your area, click here.

+ If I already have another Payday Loan outstanding, can I still qualify?

The Credit Company follows all applicable federal and state laws, and the ability to have multiple loans depends upon the state regulations. Please keep in mind that having more than one loan out at the same time could make it more difficult to repay your loans.

+ How and when will I know my loan has been approved?

Processing your completed application at an The Credit Company store will only take a few minutes. Once processing is complete and you are approved, we'll review the fees and terms for your Payday Loan, and you’ll receive the money you need during that visit.

+ When will my loan be due?

Typically your loan will be due on your next payday. Every state has its own set of rules and regulations that we follow. To find out more details for your state, please contact a store near you. Find a store.

+ What if I change my mind after taking out a Payday Loan?

The Credit Company abides by CFSA Best Practices and state laws regarding rescission, which enable you to rescind the transaction at no cost within a certain time period by returning the full amount of the advance. Contact your local The Credit Company store for state specific rescission policies.

Payment Information

+ How do I repay my loan?

When you apply for a loan in an The Credit Company store, you will return on your due date to repay the total amount due.

+ What if I cannot pay or will be late repaying my loan?

The Credit Company will work with you to establish payment arrangements. And we're committed to collecting past due accounts in a professional, fair and lawful manner. We do not report to credit agencies.

+ Can I renew or roll over my advance by just paying the fee again on my due date?

The Credit Company follows all federal and state laws, and the ability to renew an advance depends upon the state regulations. Please contact your nearest store for further information.

+ Can I pay off my loan early?

Yes. Please contact the store in which your loan originated to pay your loan off early. In some states, you may be entitled to a refund of part of your loan fee.

Online Loans

+ What type of online loans are offered?

In select states, The Credit Company provides access to online Cash Advances or Installment Loans. A Cash Advance (or Payday Loan) is a short-term, small-dollar loan, often used to cover unexpected expenses or bridge a temporary gap between paychecks. A Cash Advance is a financial solution that provides an alternative to bouncing checks or paying late fees. Cash Advances are used to cover short-term financial situations; not a long-term financial solution. An Installment Loan typically offers larger loan amounts, and the ability to repay the loan over a longer period of time. To find out if online loans are available in your state, click here.

+ How does an online loan work?

An online loan is processed completely online without the need to visit a location. You submit an online application and if approved, the funds from the loan are deposited directly into your bank account, often by the next banking day. Your repayment of the loan is electronically deducted from your bank account on your due date(s).

Online applications received prior to 8 P.M. ET are typically funded on the next banking day.

+ How do I apply for an online loan and when will I receive the money?

If an online loan is available in your state, simply click the “Start Online Application” button and complete the application. Once you have submitted your application, you may be eligible for a loan of $100 or more deposited directly into your checking account the next banking day.

Online applications received prior to 8 P.M. ET are typically funded on the next banking day.

+ What states offer online loans?

To find out if online loans are available in your state, click here.

+ What if I have less-than-perfect credit or a bankruptcy?

A poor credit history or previous bankruptcy filing may not necessarily prevent you from receiving an online loan. Our online representatives will work with you to see what options are available. If you need help with budgeting or debt management, you can call the National Foundation for Credit Counseling at1-800-388-2227for financial counseling.

+ How are online loans regulated?

Online loans are regulated by each state. We abide by the applicable laws, rules and regulations of each state in which we operate, as well as the applicable federal laws. In addition, as members of CFSA we follow industry best practices where applicable to provide a more responsible online service. Please note that not all online loan providers always provide these same levels of safeguards. It‘s important to use a reputable company for access to online Cash Advances and Installment Loans.

+ Why should I choose an online loan through The Credit Company?

When you need money, online Cash Advances or Installment Loans through The Credit Company are simple, quick, and provide the convenience of applying from the privacy of your home. The easy-to-use online application can be completed in as little as 10 minutes, and you may be eligible to have funds directly deposited into your checking account the next banking day.

In addition, the following attributes show that you‘ve chosen a reputable, trustworthy company: We‘re a state-licensed company which means we follow all applicable state and federal laws. All rates, terms and fees are explicitly outlined in the agreement. There are no unexpected charges and no hidden costs when borrowing. We use simple, straight-forward language to ensure our fees and payment terms are clearly understood. We‘re committed to providing a safe, secure and private transaction.

Online applications received prior to 8 P.M. ET are typically funded on the next banking day.

+ How do I qualify for an online loan?

You must meet the following requirements to be eligible to receive a loan or Credit Services: Have an active checking account with your income direct deposited Have a steady source of income Have a Social Security Number and valid ID Must be at least 18 years of age (Alabama residents must be at least 19 or 18 and married) Loans in certain states may require income validation Due to state and verification requirements, not all customers may be eligible for same-day approval. If you have defaulted on past transactions, you may be declined for a loan. Some customers may be required to submit additional documentation under state law and/or lender qualification criteria.

+ Is my credit rating checked before receiving an online loan?

As part of the online application process, we will receive information from third party data providers, including information about your credit history from various credit reporting agencies. If you have defaulted on past transactions, you may be declined for a loan.

Loan Details

+ How much can I borrow for an online loan?

The amount of your loan is based on income qualification criteria, as well as state laws and regulations. If you successfully repay your first loan, we may be able to increase your loan amount on any future online loans. For information on loan amounts and fees, click here.

+ How much does an online loan cost?

The fees are specific for your state. If online loans are available in your state, you can view fee information by clicking here.

+ When will my loan be due?

Every state has its own laws and regulations. A Payday Loan will typically be due on your next payday. An Installment Loan typically allows a longer time to pay back over multiple installment payments. Please click here to view more information on the loans available for you.

+ How do I repay my online loan?

Generally, your payment(s) will be withdrawn from your checking account automatically on the due date of your loan via ACH (Automated Clearing House), which is a form of electronic debit, or other electronic repayment methods. There may be other repayment options available, depending on your loan type. At your loan payment due date, an electronic request is sent to your bank for the specified amount of loan fees and/or principal that is outlined in your loan agreement.

+ How and when will I know my online loan has been approved?

You will receive an email notification after receipt of your application.

+ Do I need a fax machine or printer to apply for an Online Loan?

No, in most cases our online loan process is paperless, making it easy to get the money you need. In some states, you may be required to provide documentation, but you can always upload or email your documents to us.

+ Do bank holidays affect or delay my loan?

Yes, because your online loan is deposited directly into your bank account, bank holidays could delay the timing of your loan deposit. The following bank holidays are observed by all Federal Banks: New Year’s Day Martin Luther King, Jr. Day President‘s Day Memorial Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day For holidays falling on a Saturday, Federal Reserve Banks will be open the preceding Friday. For holidays falling on Sunday, all Federal Reserve Banks will be closed the following Monday. Be sure to check with your bank‘s holiday schedule. Click here for details.

Title Loans

+ What is a Title Loan?

If you own the title to your vehicle, a Title Loan allows you to borrow money based on its value. You can get the money you need, and keep driving your car while you pay back your loan.

+ Do you offer title loans in my state?

To see if a title loan is available in your state, click here.

+ How fast can I get my money?

The application process will take about 15 minutes, and you can leave with your money the same day.

+ When will I get my title back?

Timing can vary. Please contact your closest store for details.

+ Can I drive my car while I have the loan?

Yes, you get the money you need and keep driving your car.

Loan Details

+ How is the loan amount determined?

The loan amount offered to you primarily depends on the value of your vehicle. In some states, your gross monthly income will also determine the loan amount offered.

+ Is there any prepayment penalty?

No, there is no prepayment penalty. You may pay off your loan at any time before the due date if you wish.

+ How much does it cost?

Title Loan costs vary. To see if title loans are available in your area,click here.

+ What do I need to bring to get a title loan?

Please bring the following items: Free and clear vehicle title Proof of residence (utility bill) Two forms of ID Vehicle (for inspection only) In some states, proof of income and vehicle insurance required If there are two owners of the vehicle, both parties must be present.

+ Will you inspect my car?

Yes, your vehicle will be inspected when qualifying for a loan.

+ Can I still get a loan if I’ve had a bankruptcy in the past?

Yes — as long as your bankruptcy has been discharged.

+ Does my car need to be paid off?

Yes, your car must be paid off and you should have possession of the title, with no other lien holders on the title.

+ Must the car be registered under my name?

Yes, the car must be registered under your name, and the registration must not be past due. If there are two owners, both parties must be present.

General Questions

+ How do I update my bank information?

To update your bank information, please email customerservice@service.advanceamerica.net or call1-877-505-0701. Please make all changes at least two banking days before your loan is due.

+ How do I update my customer profile?

To update your customer profile, log in to your account and click on “View/Update Profile”

+ How do I reset my password?

To change your password, log in to your account and click on View/Update profile. Type in a new password and click the "submit" button to save your new password. You can now access the site with your new password. Account Login

+ What if I forgot my password?

To reset your password, click “forgot password” under the customer login section. A new password will be delivered to your email address. Once you login with the password sent to you, you will be required to update that password to a new one to continue. Forgot Password

+ What if I still need help?

For customer assistance with online applications, representatives are available to assist you Monday through Friday from 8:00 AM to 10:00 PM ET and Saturday from 9:00 AM to 6:00 PM ET at 1-877-505-0701

The Credit Company Applications processed before 8PM ET are typically funded the next banking day, but exceptions may apply. If we are unable to verify your application electronically, we may ask you to provide certain documents before final approval.